Customer Agent

The Front Door to Your Business, Automated

Every inbound signal -- calls, messages, emails, form submissions -- lands in one place. c10r's Customer Agent triages, responds, routes, and logs every interaction so nothing slips through.

What the Customer Agent Handles

One agent covering every inbound channel your business operates

Voice Handling

Picks up every call on the first ring. Greets callers by name when caller ID matches your contacts. Captures intent before routing.

Omni-Channel Messaging

SMS, WhatsApp, web chat, social DMs -- one agent, one thread per contact. No context lost between channels.

Email Triage

Classifies incoming mail by urgency and topic. Drafts replies for approval or sends routine responses autonomously.

Intelligent Routing

Reads intent, checks team availability and skill tags, then connects the caller to the right human. No phone trees.

Multilingual by Default

Detects the caller's language and switches on the fly. Fifty-plus languages supported without separate configurations.

Adaptive Memory

Remembers past interactions, preferences, and open issues for each contact. Every conversation builds on the last.

Deployment in Four Steps

Live coverage in hours, not weeks of onboarding

1

Connect Channels

Point your phone number, inbox, or chat widget at the Customer Agent endpoint.

2

Feed Context

Upload your FAQ, service catalog, and business rules. The agent indexes everything.

3

Set Boundaries

Define what the agent handles alone and when it escalates to a human teammate.

4

Observe and Tune

Review transcripts, adjust confidence thresholds, and watch resolution rates climb weekly.

Built for High-Touch Industries

Where every unanswered contact costs real revenue

Professional Services
Client intake and scheduling
Healthcare Clinics
Patient routing and reminders
Home Services
Emergency dispatch and booking
Hospitality
Reservation management
Legal Practices
Consultation screening
Financial Services
Account inquiries and transfers

Traditional Front Desk vs Customer Agent

Dimension
Traditional
c10r
Hours of coverage
Shift-dependent
Always on
Monthly overhead
$3,500 - 6,000
From $99/mo
Concurrent conversations
1 at a time
No ceiling
Language support
Hire per language
50+ built in
Ramp-up time
Weeks of training
Same day
Consistency
Varies by person
Deterministic
"We went from losing a third of after-hours inquiries to capturing every single one. The agent books appointments while we sleep and hands us a briefing each morning."
Elena V.Operations Director, Meridian Health Group

Common Questions

Every Missed Call Is a Missed Opportunity

Deploy the Customer Agent today. Zero setup fee, cancel anytime.