c10r Voice Intelligence handles inbound and outbound calls with AI agents that understand natural language, analyze sentiment in real time, transcribe every conversation, and route calls based on intent -- not just button presses.
Calls are not just recorded -- they are understood. c10r extracts meaning, detects patterns, and feeds insights back into your operation in real time.
Every word converted to text as the conversation happens. Searchable, indexable, and available for downstream AI processing.
Continuous emotional tone detection throughout the call. Trigger escalation rules when sentiment drops below configured thresholds.
Calls routed by what the caller says, not which number they pressed. AI understands the request and directs it to the right agent or team.
AI agents conduct full conversations -- answer questions, collect information, schedule appointments, and resolve issues without human involvement.
AI-driven outbound calling at scale. Each conversation is personalized based on contact history, with results automatically logged and acted upon.
Aggregate insights across all calls. Topic frequency, resolution rates, average handle time, sentiment trends -- all in real-time dashboards.
When a call arrives, c10r identifies the caller, streams the audio through real-time transcription and sentiment analysis, classifies intent, retrieves relevant context, and either resolves the request autonomously or routes it to the right human agent with full context attached.
c10r does not force a choice between AI and human agents. Both operate on the same phone lines, follow the same routing rules, and contribute to the same call analytics. AI handles volume, humans handle complexity. The caller never knows the difference.
When an AI agent encounters a situation that exceeds its confidence threshold or requires emotional nuance, it transfers the call to a human agent with the full transcript, sentiment analysis, and recommended actions already prepared.
c10r is not a phone provider. It is an intelligence layer that sits on top of your existing telephony infrastructure. Connect your Twilio or Telnyx account, assign phone numbers, and deploy AI agents alongside your human team -- all managed from a single interface.
Stop losing information to unrecorded calls and manual note-taking. c10r Voice Intelligence turns every voice interaction into structured, actionable data.